About three weeks ago, I took myself down to the MAC store on Chapel Street for a makeover (cosmetics, not Apple - see what I did there?). Now, I have a bit of a love/hate relationship with MAC...love because MAC is the very first brand I tried when I was first getting into makeup as a teenager and I love their extensive range of colours and shades, and hate because I find the customer service usually appalling whenever I'm at Myer or David Jones. Each time I've tried to stop by a MAC counter, I've either been ignored or treated rudely; I once tried to ask a MAC salesperson a question about ten minutes before closing time, and she rudely snapped 'we're closed'. As a result, I've always taken my hard earned dollars somewhere else (like Inglot, Illamasqua, Kit Cosmetics or Benefit - much nicer people at the counter)!
Anyhow, a friend had given me a gift certificate for my birthday last year (if you're reading this, thank you again, RM ♥), which could only be redeemed at the Chapel Street Pro Store, so I decided to venture down and give MAC another chance...I valiantly tried to phone through to make an appointment, but had no luck in getting through. The number was either always engaged or it rang incessantly without anyone answering...I was getting a bit frustrated after a few days of this when they finally answered their phone (if anyone at MAC Australia is reading this, perhaps you could suggest that the store gets an answering machine?)! Fortunately, they were quite pleasant and made an appointment without any problems.
I rocked up on the day and was greeted very pleasantly by the lovely Kasia, my makeup artist that day. She asked me if I was after a specific look but I told her I was happy to just let her do anything she wanted and try out different products, so she tried on several products, among which I liked the Face and Body Foundation (we mixed several shades), blush in Ambering Rose, Pro Longwear concealer and medium Mineralize powder. She also used some MAC pigments on my eyes which were very pretty (but I am usually a bit lazy about using loose shadows). Here's the look I ended up with at the end of the makeover!
|With the gorgeous Kasia.|
|She made me look so gorgeously glowy!|
|(Lipstick is my own)|
|Stroke of Midnight Lip and Cheek Set in Coral|
|Clockwise from L-R: Travel blush brush, Lipglass in Pure Sophistication, Cremesheen lipstick in Night to Remember, blush in Margin and travel mirror.|
Bottom line, perhaps I won't give up on MAC just yet...I made an interesting observation while I was getting my makeup done. The store was constantly inundated with walk-ins, and most of the staff were busy with makeovers or with other customers, so many ended up walking straight out again after waiting for a couple of minutes! Perhaps the key to a successful MAC encounter is a bit of a patience, or being a bit assertive and asking for help. Not an ideal situation, true, but it might be the only way you get attention at a MAC counter!
If you're based in Melbourne and looking for a good makeup artist, I highly recommend Kasia, she was incredibly friendly and very professional!
What do you think of MAC, lovelies? Have you ever received bad customer service at a makeup counter? Does it put you off the brand?
Note: The gift certificate was a birthday gift from a friend, and I topped it up with my own cash to purchase the Holiday Set.